Customs & Duties Explained

When ordering from outside Australia, your package may be subject to customs duties, taxes, or import fees. These charges are set by your country’s customs authority and vary depending on the value and type of goods being imported.

Who Pays for Customs Fees?

• The recipient (customer) is responsible for any applicable customs duties or taxes.
• These fees are not included in the total order cost at checkout.
• Your local customs office may contact you to arrange payment before delivery.

How Are Duties and Taxes Calculated?

Each country has its own tax and duty rates, which may depend on:

• The value of your order
• The product category (e.g., clothing, electronics, gifts)
• Local import regulations

What Happens if I Don’t Pay the Fees?

• If customs fees are not paid, your package may be held, returned, or even discarded.
• In cases where the parcel is returned due to unpaid customs fees, we may not be able to offer a refund for shipping costs.

If you’re unsure about customs duties for your country, we recommend checking with your local customs office before placing your order.